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GENERAL TERMS AND CONDITIONS MEDEX GMBH (Module INT – Version 2026)

Article 1 – Identity of the Entrepreneur

Medex GmbH (Trading under the name: Medex Bio Science Cosmetics) 
Business address and visiting address: Hollandstrasse 1, 49767 Twist – Hebelermeer, Germany 
Phone number the Netherlands: +31 593 331 000 (Local tarifs)
Phone number Germany: +49 5935 704842
E-mail: info@medex.eu
Website: www.medex.eu
Registration in the Trade Register: Amtsgericht Osnabrück, HRB 208050
BTW-identification number: DE293230618
Legal representatives: G.C.J. Stein, A. Stein-Borg

Article 2 – Applicability and Offer

2.1 These General Terms and Conditions apply to every offer from Medex GmbH and to every distance contract concluded between the entrepreneur and the consumer. 2.2 The text of these Terms and Conditions will be made available to the consumer electronically prior to the conclusion of the contract in a way that allows it to be stored by the consumer on a durable medium.

Article 3 – Conclusion of Contract and Payment (Wero)

3.1 The contract is concluded at the moment of acceptance of the offer by the consumer. 3.2 Payment via Wero: By selecting the Wero payment method (provided by the European Payments Initiative), the consumer authorizes an immediate and irrevocable transfer of funds. The transaction is processed according to the SEPA Instant Credit Transfer scheme rules. The payment obligation is final upon authorization in the Wero app. Medex GmbH reserves the right to suspend delivery until confirmation of successful settlement. 3.3 Prices include statutory VAT. Prices do not include potential import duties or taxes for deliveries outside the EU, which are borne by the consumer.

Article 4 – Right of Withdrawal and Hygiene Exclusion

4.1 Consumers have the right to withdraw from this contract within 14 days without giving any reason. 4.2 Exclusion of the Right of Withdrawal: The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 4.3 Seal Definition: A “seal” includes any protective foil, sticker, cellophane wrapping, or closure mechanism ensuring the product has not been opened. Breaking this seal forfeits the right of withdrawal immediately.

Article 5 – Returns and Costs

5.1 The consumer shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal from this contract to us. 5.2 Cost of Returns: The consumer will bear the direct cost of returning the goods. Medex GmbH does not cover return shipping costs unless the item is defective or incorrect. 5.3 Refund Policy: We will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), using the same means of payment as you used for the initial transaction.

Article 6 – Retention of Title

6.1 The goods remain the property of Medex GmbH until full payment of the purchase price has been made. 6.2 For customers domiciled in jurisdictions where an extended retention of title is permitted, the following applies: The goods remain the property of Medex GmbH until all claims against the customer arising from the business relationship have been settled. The customer is prohibited from pledging or assigning the goods as security prior to the transfer of ownership.

Article 7 – Liability and Force Majeure

7.1 Medex GmbH shall be liable for damages only in cases of intent or gross negligence. In cases of slight negligence, liability is limited to the breach of essential contractual obligations (cardinal duties), and compensation is limited to foreseeable, typical damage. 7.2 This limitation of liability does not apply to damages resulting from injury to life, body, or health, or under the Product Liability Act. 7.3 Force Majeure: Medex GmbH is not liable for failure to perform its obligations if such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service or the Wero payment network.

Article 8 – Applicable Law and Dispute Resolution

8.1 These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). 8.2 Consumer Protection Clause: Mandatorily applicable consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected by this choice of law. 8.3 Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR): http://ec.europa.eu/consumers/odr/. We are prepared to participate in a dispute settlement procedure before a consumer arbitration board: Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung e.V., Kehl am Rhein, Germany.